Responsible Gaming

Gamble for entertainment

Gambling involves risk, and every wager can result in a loss. Outcomes are determined by chance or by the applicable game rules, so previous results do not predict future results. A winning streak does not make a future win more likely, and a loss does not mean that a win is due. No strategy can guarantee a particular result.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on other leisure activities. Once your planned budget or time has been used, stop playing. Do not increase your stake to recover losses, and do not borrow money or use funds needed for rent, bills, food, education or other essential expenses.

• Only gamble with money you can afford to lose.
• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks.
• Keep gambling separate from essential household spending.
• Do not chase losses or treat gambling as a source of income.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble to escape personal, emotional or financial problems.
• Remember that taking a break or choosing not to gamble is always an option.

Safer gambling tools and personal limits

Limits can help you stay in control of your gambling. Depending on the features available to your account and the applicable rules, you may be able to set restrictions on deposits, wagering, losses, session duration or access to the service. Review the available account controls before you play and select limits that reflect your personal budget.

A limit is most effective when it is set before gambling begins. Do not set a limit based on the amount you hope to win. Consider your regular income, essential expenses, existing commitments and any other gambling activity when deciding what is affordable. You should also avoid using credit, overdrafts or money belonging to someone else to gamble.

If you feel that limits are no longer enough, you can request a break or self-exclusion from the service. Self-exclusion is a voluntary arrangement intended to prevent access for a selected period or until further review, subject to the applicable process. During a self-exclusion period, do not attempt to create another account or use another person’s account. If you ask for an account restriction, follow the instructions provided and do not continue gambling while the request is being considered.

1. Choose a realistic budget before opening a game.
2. Apply the available limit or restriction through your account controls.
3. Check your activity regularly and compare it with your planned budget.
4. Stop gambling if you reach a limit or notice that your behaviour is changing.
5. Ask for a break or self-exclusion if you need stronger protection.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait for a crisis before seeking assistance. If gambling is becoming difficult to control, consider stopping and speaking with a qualified support service.

Possible warning signs include spending more time or money gambling than intended, feeling restless or irritable when trying to stop, repeatedly chasing losses, hiding gambling from family or friends, borrowing money, selling possessions, missing bills or commitments, or feeling guilt, anxiety or distress after gambling. You may also notice that gambling has become a priority over work, study, relationships, sleep or other activities you once enjoyed.

Friends and family may notice changes before the person gambling does. They may see financial difficulties, secrecy, arguments, mood changes, reduced participation in everyday activities or repeated requests for money. If you are concerned about someone else, approach the conversation calmly and without judgement. Encourage them to seek professional support, while also protecting your own finances and wellbeing.

• Take a complete break from gambling.
• Remove saved payment details and avoid carrying easy access to gambling funds.
• Tell a trusted person what is happening and ask for practical support.
• Review your finances and prioritise essential bills and obligations.
• Contact a qualified gambling support service for confidential advice.
• Seek urgent assistance if gambling has contributed to thoughts of self-harm or immediate danger.

Getting help and staying safe

Support is available across Australia for people affected by gambling, including partners, family members and friends. You can contact a recognised gambling support service, a health professional or a community counselling provider for information and confidential assistance. These services can help you understand your options, make a plan, manage urges, address financial stress and rebuild healthy routines.

You can also speak with your general practitioner or another trusted healthcare professional. They may discuss the effect gambling is having on your wellbeing and refer you to appropriate counselling or financial support. If money problems are involved, consider speaking with a qualified financial counsellor before taking out further credit or making major financial decisions.

For information in Australia, look for services such as Gambling Help Online or your state or territory gambling support service. Availability and contact methods may vary, so use the current information published by the relevant service. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or an urgent crisis support service in your area.

Woohoo9 Casino may apply account, identity, payment and player-protection checks in line with applicable requirements. We may also restrict or suspend access where there are concerns about account use, safety or compliance. These measures do not replace professional help. If you want to discuss a safer gambling feature or an account restriction, use the support options available on the website and provide only the information needed to process your request.

Responsible gambling is a shared effort. Make informed choices, keep your limits in view and take action early if gambling stops feeling enjoyable or manageable. There is no shame in taking a break, closing an account or asking for help.